info@multitex.bg
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  • MULTITEX Composites.com | Payment and delivery

MULTITEX Composites.com | Payment and delivery

  • SHIPPING
    We provide
    express and cheap shipping options with low-cost courier companies and short delivery terms.

Our main courier service provider is DPD - one of the largest shipping company in Europe. They provide great shipping prices for long packages and heavy rolls - between 15 EUR and 25 EUR for up to 30kg long package. Delivery terms are 5 to 7 days between the most remote countries in Europe. Of course for your convenience we work also with DHL, UPS, TNT (FedEx Express) - it is up to your choise.

  • PAYMENTS
    Online payments are integrated in our website so you can shop and pay safe with your debit or credit card. 

We have chosen MyPOS as a card payment provider, because they ensure one of the most reliable and safe POS terminal payments in Europe. It is very important for you as our client to be sure that your order will be processed securely and your money will be handled safe to us. We also have a PayPal account, which you can use to make PayPal payments. For large orders we provide a Bank Wire Transfer through standard IBAN bank account.

SHIPPING AND PAYMENT TERMS

Delivery

1.1 Confirmation of orders - for orders placed before 15:00 on a business day, you will receive a confirmation and delivery time within the same day by phone or email.

Orders placed after 17:00 or on a weekend are processed and confirmed on the next business day
1.2. The delivery of ordered goods is not made on weekends and public holidays
1.3 Ordinary delivery - within 2 working days from the day following the day of confirmation of the order by our consultant by e-mail or by phone specified by the User - for available items in stock in Bulgaria.
1.4 Extended delivery - within 10 working days from the day following the day of confirmation of the order by our consultant by e-mail or by phone specified by the User - for items that require an additional request to our partners. In this case, it is possible to charge additional value for the delivery of goods located outside the country. The additional costs are at the expense of the User, but he will be notified in a timely manner and will be given the opportunity to refuse the order if he does not approve them.
1.5 For all settlements outside of Bulgaria the deliveries are made through the courier services of the companies DPD (and their local representative "Speedy"AD) or TNT as the usual delivery hours are in the interval from 9.00 to 17.30, every day of the week
1.6 The delivery is made to the exact address indicated by the User or to the office of the courier companies "DPD (and their local representative "Speedy"AD) or TNT in the respective city, according to the choice made by the User.
1.7 If the User does not provide access and conditions for delivery of the goods to the specified address within the specified period or does not go to the specified offices of the courier companies DPD (and their local representative "Speedy"AD) or TNT in the additional period provided by the courier, the seller is released to fulfill the requested delivery.

Payment

2.1. Payment for the ordered goods can be made in the following ways:
2.1.1 In cash - on the spot upon receipt of the goods from our store.
2.1.2 Cash by cash on delivery - on the spot upon receipt of the goods by courier at the address specified by the customer.
2.1.3 By credit or debit card - through the virtual POS terminal on our site.
2.1.4 By bank transfer - after making receipts on a pro forma invoice for the ordered goods.

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